The week is off to a bad start for Delta passengers. The airline said early Monday that all departing flights have been delayed by a global computer system outage.
“Our systems are down everywhere,” it tweeted in response to disgruntled customers.
Passengers on Twitter reported problems — including the inability to check in or being stuck on the tarmac — from airports around the world, including San Francisco and Athens.
“Flights awaiting departure are currently delayed,” the airline said in a statement. “Flights en route are operating normally.”
Delta advised customers to check the status of their flights while it tried to fix the problem. Delta later tweeted a link to information about a fee waiver. According to the Delta website,
“If your flight is canceled or significantly delayed, you are entitled to a refund. Even if your flight is not canceled, you may make a one-time change to your ticket without fee…”
The waiver applies to all Delta flights scheduled on August 8 and the ticket must be reissued on or before August 12, with rebooked travel beginning no later than August 12.
For the latest updates on the outage, refer to Delta’s News Hub website.
Reports of delays on social media appeared to have begun around 3 a.m. ET.
Delta’s problems come less than three weeks after Southwest Airlines canceled more than 1,000 flights following a system outage.