The travel troubles aren’t over yet for Delta passengers. Cancellations and delays caused by a crippling computer system failure have spilled into a second day.
After about 1,000 cancellations Monday, Delta announced on its website Tuesday morning that 250 additional flights would be cancelled as the airline works to “reset the operation.”
“We were able to bring our systems back on line and resume flights within a few hours yesterday but we are still operating in recovery mode,” said Dave Holtz, Senior Vice President – Operations and Customer Center. “We are sorry for what many of our customers have experienced over the past 24 hours, including those who remain at airports and continue waiting for their flights. We are doing everything we can to return our operation to normal reliability, but we do expect additional delays and cancellations.”
The outage Monday grounded Delta flights for at least six hours, stranding hundreds of thousands of passengers around the globe. The computer system is back up and departures have resumed, the carrier said, but the aftereffects of the chaos are still being felt.
Delta has extended a fee waiver for passengers traveling on August 9. According to the Delta website,
“If your flight is canceled or significantly delayed, you are entitled to a refund. Even if your flight is not canceled, you may make a one-time change to your ticket without fee…”
The waiver applies to all Delta flights scheduled on August 8 or 9 and the ticket must be reissued on or before August 12, with rebooked travel beginning no later than August 12. The airline is also offering refunds to passengers on canceled or “significantly delayed” flights , though it did not specify how long a delay has to be to qualify. Delta is working to provide some travelers with hotel rooms and other accommodations if a cancellation requires an overnight stay.
There’s also bad news for young travelers affected by the outage. Delta says any unaccompanied minors that have not yet begun travel will not be accepted until after Wednesday. They will, however, be able to book without a fee at a later date.
Delta, the world’s second largest airline, said the problem was set off by a power outage at its Atlanta hub and the failure of key systems to switch over to backup power.
The company said it’s continuing to investigate what exactly went wrong.
— Chris Isidore and Sheena Jones contributed to this report.